Relief Branch Operations Supervisor

First Hawaiian Bank; Honolulu (HI); On-site; USD 55,000 - 68,000; Full time

Job summary

First Hawaiian Bank is seeking a Relief Service Supervisor to join its Branch Service Delivery team. This role provides relief coverage for Service Supervisors or Managers at branches statewide during illnesses, vacations, and other absences.

You will help ensure seamless branch operations, resolve complex customer inquiries, and support the Oahu Relief Teller Pool when the Relief Service Manager is unavailable. This position may include duties as CSR, Teller, or Banking Consultant as needed.

Qualifications

• Bachelor’s degree in business-related field or equivalent experience.
• 2+ years of supervisory experience in banking or financial industry.
• 2 years’ experience in bank operations.
• 2 years of supervisory experience (may be concurrent with graduation from the Service Manager Associate program).

Responsibilities

• Provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences.
• Ensure seamless branch operations and resolve complex customer inquiries and issues.
• Support the oversight of the Oahu Relief Teller Pool in the absence of the Relief Service Manager and perform duties as CSR, Teller, or Banking Consultant as needed.

Skills

Supervisory experience

Bank operations

Education

Bachelor’s degree in business-related field

Job description

First Hawaiian Bank is seeking a Relief Service Supervisor to join its Branch Service Delivery team. This role provides relief coverage for Service Supervisors or Managers at branches statewide during illnesses, vacations, and other absences.

You will help ensure seamless branch operations, resolve complex customer inquiries, and support the Oahu Relief Teller Pool when the Relief Service Manager is unavailable. This position may include duties as CSR, Teller, or Banking Consultant as needed.