Relief Service Supervisor

First Hawaiian Bank; Honolulu (HI); On-site; USD 55,000 - 68,000; Full time

Job summary

First Hawaiian Bank is seeking a Relief Service Supervisor to join its Branch Service Delivery team. This role provides relief coverage for Service Supervisors or Managers at branches statewide during illnesses, vacations, and other absences.

You will help ensure seamless branch operations, resolve complex customer inquiries, and support the Oahu Relief Teller Pool when the Relief Service Manager is unavailable. This position may include duties as CSR, Teller, or Banking Consultant as needed.

Qualifications

• Bachelor’s degree in business-related field or equivalent experience.
• 2+ years of supervisory experience in banking or financial industry.
• 2 years’ experience in bank operations.
• 2 years of supervisory experience (may be concurrent with graduation from the Service Manager Associate program).

Responsibilities

• Provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences.
• Ensure seamless branch operations and resolve complex customer inquiries and issues.
• Support the oversight of the Oahu Relief Teller Pool in the absence of the Relief Service Manager and perform duties as CSR, Teller, or Banking Consultant as needed.

Skills

Supervisory experience

Bank operations

Education

Bachelor’s degree in business-related field

Job description

Job Description

First Hawaiian Bank is seeking a Relief Service Supervisor to join their Branch Service Delivery team. This role will provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences due to illness, vacations, and other circumstances. You will also be responsible for ensuring seamless branch operations and resolving complex customer inquiries and issues. In the absence of the Relief Service Manager, this role will support the oversight of the Oahu Relief Teller Pool and perform duties as a Relief Customer Service Representative (CSR), Teller, or Banking Consultant as needed.

Job Description

First Hawaiian Bank is seeking a Relief Service Supervisor to join their Branch Service Delivery team. This role will provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences due to illness, vacations, and other circumstances. You will also be responsible for ensuring seamless branch operations and resolving complex customer inquiries and issues. In the absence of the Relief Service Manager, this role will support the oversight of the Oahu Relief Teller Pool and perform duties as a Relief Customer Service Representative (CSR), Teller, or Banking Consultant as needed.

Compensation

The salary range for this role is $55,000-$68,000/year; commensurate with experience.

Responsibilities

This role will provide relief coverage for the Service Supervisor or Manager at various branches across the state during absences due to illness, vacations, and other circumstances. You will also be responsible for ensuring seamless branch operations and resolving complex customer inquiries and issues. In the absence of the Relief Service Manager, this role will support the oversight of the Oahu Relief Teller Pool and perform duties as a Relief Customer Service Representative (CSR), Teller, or Banking Consultant as needed.

Qualifications

The Ideal Candidate Will Have:

• Bachelor’s degree in business-related field or equivalent experience
• 2+ years of supervisory experience in the banking or financial industry
• 2 years’ experience in bank operations; and
• 2 years of supervisory experience (may be obtained concurrently and be inclusive of graduation from the Service Manager Associate program)