Relief Teller (Maui Region)

First Hawaiian Inc.; Kahului (HI); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Mileage reimbursement

Relief Premium

Job summary

First Hawaiian Bank is seeking a Relief Banking Consultant to join the Maui Team. Travel to multiple Hawaii branches is required, with mileage reimbursement at IRS rate and a floating schedule to cover branches.

The role offers a pay range of $23.00–$27.00 per hour plus a $3.00 per hour relief premium and sales incentives. The position requires strong customer service and knowledge of digital banking options.

Qualifications

• Associate's degree in business or equivalent experience.
• High school diploma with 2 years sales/service experience.
• 2 years cash handling experience.
• 2 years customer service, referrals and sales.
• State of Hawaii Driver's License required.
• Retail/branch banking experience preferred.
• Knowledge of banking products and basic finance concepts.
• Able to engage customers with a welcoming presence.
• Strong verbal and written communication; digitally savvy.

Responsibilities

• Deliver exceptional in-branch customer service and proactively engage customers.
• Demonstrate digital banking options and fulfill day-to-day transactions.
• Advise customers on financial products and services.

Skills

Customer service

Sales experience

Cash handling

Digital banking

Communication skills

Driver's license

Education

Associate's degree or equivalent experience

High school diploma plus 2 years sales/service

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Relief Banking Consultant to join our Maui Team. This position requires reliable transportation and the ability to travel to any of our various Hawaii branches based on our changing business needs. We reimburse mileage at the IRS standard mileage rate which is currently $0.725 cents per mile.

Compensation

The pay range for the role is $23.00 - $27.00/hr, commensurate with experience; plus sales incentives.

This position offers an additional $3.00/per hour Relief Premium, recognizing the flexibility and commitment required to support multiple branches.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers' day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Qualifications

The ideal candidate will have:

• Associate's degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2years' experience in a sales and service environment required.
• 2years of experience in cash handling required.
• 2years of experience in customer service, referrals and sales required.
• State of Hawaii Driver's License required.
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred.
• Must project a welcoming presence when interacting with customers.
• Strong verbal, written, and interpersonal communication skills.
• Must be digitally savvy, confident and well-posed on the use of digital banking technology to fulfill routine day-to-day needs.
• Detail oriented with excellent follow-through.
• Agile and resourceful as it relates to working in a fast-paced changing environment.
• Upbeat and positive, growth mindset, and quick learner.
• Ability to work both independently and as part of a larger team.
• Ability to handle confidential matters judiciously.
• Must be willing to travel to various Hawaii Branches. Must be available for the following work schedule
• Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)