Reliability & Product Support Engineer III

Komatsu Mining Corp.; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401k / employee savings programs

Paid time off

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu America Corp. in Milwaukee, Wisconsin, is seeking a Product Specialist and Reliability Engineer III to support Tier 4 Regional Product Support by applying reliability analysis to identify and analyze potential product issues from a global perspective.

This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure issues are escalated and resolved efficiently, while developing and maintaining processes,

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline.
• Experience and training in statistical analysis and reliability analysis methods.
• Ability to read and interpret engineering drawings.
• Strong analytical and complex problem-solving skills.
• Ability to communicate effectively across all levels and regions of the organization.
• Strong written and verbal communication skills, including with international company representatives.
• Direct product knowledge and experience with mining equipment preferred.
• Spanish language skills are a plus.
• Ability and willingness to travel approximately 15–20%.

Responsibilities

• Support Tier 4 Regional Product Support teams in identifying potential product issues through reliability analysis.
• Organize, categorize, and analyze regional product issues while considering global trends and impacts.
• Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team.
• Manage product support cases, technical documentation, knowledge base content, procedures, and processes.
• Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures.
• Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules.
• Evaluate local issue resolutions and provide information that may support the design of final countermeasures.
• Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences.

Skills

Reliability analysis

Quality engineering

Mechanical engineering

Electrical engineering

Statistical analysis

Engineering drawings

Cross-functional communication

Travel willingness

Education

Bachelor’s degree in Mechanical Engineering or Electrical Engineering or related field

Job description

Komatsu America Corp. in Milwaukee, Wisconsin, is seeking a Product Specialist and Reliability Engineer III to support Tier 4 Regional Product Support by applying reliability analysis to identify and analyze potential product issues from a global perspective.

This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure issues are escalated and resolved efficiently, while developing and maintaining processes,