Hybrid Regional Support Specialist II

Komatsu; Milwaukee (WI); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401k and/or savings plans

Paid time off

Job summary

Komatsu in Milwaukee, WI, is hiring a Regional Support Representative II to manage customer orders by coordinating with planning, purchasing, operations and service teams. The role emphasizes on-time delivery, order accuracy, and cross-functional collaboration within a hybrid work model.

Candidates should have at least two years in customer service, strong Excel and SAP skills, and effective written and verbal communication.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of customer service experience.
• Solid MS Excel and SAP skills.
• Strong written and verbal communication skills.

Responsibilities

• Primary point of contact between regional service centers and Milwaukee for service fulfillment support.
• Monitor and drive on-time delivery for orders shipping from Milwaukee's distribution center.
• Support booking, billing, and on-time delivery objectives.
• Coordinate with other service groups, logistics, and supply chain to ensure service centers receive the information they need when required.
• Identify, process, and, when necessary, expedite parts orders to support customer requirements.
• Facilitate open orders reviews weekly with regional service teams.
• Collaborate with several cross functional teams to resolve regional issues and support service projects.
• Communicate and execute the regional part and delivery expedite requests to meet customer order fulfillment.
• Maintain inventory by developing and following internal processes.
• Manage orders accurately via SAP system.
• Develop, grow, and maintain relationships with factory and regional counterparts.
• Build inter-company relationships while processing incoming inquiries, sales orders, transport orders, and claims.
• Visit regional locations when necessary to support growth and improvement within the business.
• Visit and engage with the Milwaukee distribution center to develop, maintain, and enhance policies and processes to ensure a positive customer experience with outbound orders.
• Communicate customer needs and feedback with internal teams, including sales, engineering, and service departments.
• Make business decisions that may have a major impact on customer deadlines (expedited freight charges, adjusting requirement dates, etc.).
• Manage and resolve customer claims in relation to order fulfillment and/or quality issues that need resolution.
• Participate in an on-call rotation to provide customers 24/7 support.

Skills

MS Excel

Customer service

Education

Bachelor's degree

Tools

SAP

Job description

Komatsu in Milwaukee, WI, is hiring a Regional Support Representative II to manage customer orders by coordinating with planning, purchasing, operations and service teams. The role emphasizes on-time delivery, order accuracy, and cross-functional collaboration within a hybrid work model.

Candidates should have at least two years in customer service, strong Excel and SAP skills, and effective written and verbal communication.