Product Specialist and Reliability Engineer III

Komatsu; Milwaukee (WI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k savings programs

Vacation and holidays

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu in Milwaukee, WI is seeking a Product Specialist and Reliability Engineer III who applies reliability analysis to identify product issues and works with global teams to communicate, escalate, and resolve them efficiently.

You will lead issue resolution, maintain technical docs and field campaigns for shovel and wheel loader teams, collaborate with SMEs, and travel about 15-20%. Requires a Bachelor's in engineering and 5+ years in reliability or related fields.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field.
• 5+ years in reliability/quality/mechanical engineering or related discipline; equivalent experience considered.
• Experience with statistical and reliability analysis methods.
• Ability to read and interpret engineering drawings.
• Strong analytical, problem-solving and cross-functional communication skills.

Responsibilities

• Identify potential product issues through reliability analysis.
• Organize and analyze regional issues with global context.
• Lead product issue resolution and escalation procedures.
• Manage product support cases, docs, knowledge base content, and processes.
• Collaborate with SMEs to create and deploy Field Campaigns for local mitigation and countermeasures.
• Provide progress updates to Product Support, regional teams, and distributors.

Skills

Reading drawings

Analytical thinking

Communication

Travel willingness

Education

Bachelor's degree in engineering

Job description

Product Specialist and Reliability Engineer III

Product Specialist and Reliability Engineer III

Posting Start Date:
9/18/26

Job Location (Short):
Milwaukee, Wisconsin, USA, 53204-2941

Requisition ID:
36967

Onsite or Remote:
Hybrid Position

Join Komatsu and Be Part of Something Big!

Job Overview

The Product Specialist and Reliability Engineer III supports Tier 4 Regional Product Support teams by applying reliability analysis to identify, organize, categorize, and analyze potential product issues from a global perspective.

This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure product issues are communicated, escalated, and resolved efficiently. The position also develops and maintains processes, procedures, and communication practices related to issue escalation, case management, technical documentation, knowledge management, and Field Campaigns for the Product Support shovel and wheel loader team.

Key Job Responsibilities

• Support Tier 4 Regional Product Support teams in identifying potential product issues through the application of reliability analysis.
• Organize, categorize, and analyze regional product issues while considering global trends and impacts.
• Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team.
• Manage product support cases, technical documentation, knowledge base content, procedures, and processes.
• Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures.
• Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules.
• Evaluate local issue resolutions and provide information that may support the design of final countermeasures.
• Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences.

Qualifications/Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline; equivalent experience may be considered.
• Experience and training in statistical analysis and reliability analysis methods.
• Ability to read and interpret engineering drawings.
• Strong analytical and complex problem-solving skills.
• Ability to communicate effectively across all levels and regions of the organization.
• Strong written and verbal communication skills, including the ability to communicate with international company representatives.
• Direct product knowledge and experience with mining equipment preferred.
• Spanish language skills are a plus.
• Ability and willingness to travel approximately 15-20%.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insuranceEmployee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.