Product Specialist and Reliability Engineer III

Komatsu America Corp.

Milwaukee (WI)

Hybrid

USD 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401k / employee savings programs

Paid time off

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu America Corp. in Milwaukee, Wisconsin, is seeking a Product Specialist and Reliability Engineer III to support Tier 4 Regional Product Support by applying reliability analysis to identify and analyze potential product issues from a global perspective.

This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure issues are escalated and resolved efficiently, while developing and maintaining processes,

Qualifications

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline.
Experience and training in statistical analysis and reliability analysis methods.
Ability to read and interpret engineering drawings.
Strong analytical and complex problem-solving skills.
Ability to communicate effectively across all levels and regions of the organization.
Strong written and verbal communication skills, including with international company representatives.
Direct product knowledge and experience with mining equipment preferred.
Spanish language skills are a plus.
Ability and willingness to travel approximately 15–20%.

Responsibilities

Support Tier 4 Regional Product Support teams in identifying potential product issues through reliability analysis.
Organize, categorize, and analyze regional product issues while considering global trends and impacts.
Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team.
Manage product support cases, technical documentation, knowledge base content, procedures, and processes.
Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures.
Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules.
Evaluate local issue resolutions and provide information that may support the design of final countermeasures.
Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences.

Skills

Reliability analysis

Quality engineering

Mechanical engineering

Electrical engineering

Statistical analysis

Engineering drawings

Cross-functional communication

Travel willingness

Education

Bachelor’s degree in Mechanical Engineering or Electrical Engineering or related field

Job description

Product Specialist and Reliability Engineer III Job Description Job Alerts Link Product Specialist and Reliability Engineer III Posting Start Date: 9/18/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36967 Onsite or Remote: Hybrid Position

Job Overview

The Product Specialist and Reliability Engineer III supports Tier 4 Regional Product Support teams by applying reliability analysis to identify, organize, categorize, and analyze potential product issues from a global perspective.

This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure product issues are communicated, escalated, and resolved efficiently. The position also develops and maintains processes, procedures, and communication practices related to issue escalation, case management, technical documentation, knowledge management, and Field Campaigns for the Product Support shovel and wheel loader team.

Key Job Responsibilities

Support Tier 4 Regional Product Support teams in identifying potential product issues through the application of reliability analysis.
Organize, categorize, and analyze regional product issues while considering global trends and impacts.
Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team.
Manage product support cases, technical documentation, knowledge base content, procedures, and processes.
Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures.
Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules.
Evaluate local issue resolutions and provide information that may support the design of final countermeasures.
Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences.

Qualifications/Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline; equivalent experience may be considered.
Experience and training in statistical analysis and reliability analysis methods.
Ability to read and interpret engineering drawings.
Strong analytical and complex problem-solving skills.
Ability to communicate effectively across all levels and regions of the organization.
Strong written and verbal communication skills, including the ability to communicate with international company representatives.
Direct product knowledge and experience with mining equipment preferred.
Spanish language skills are a plus.
Ability and willingness to travel approximately 15–20%.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.