Release Coordinator I - Fast-Paced Customer Service

UNITED RECOVERY AND REMARKETING; Collierville (TN); In loco; USD 25.000 - 26.000; Tempo pieno

Descrizione del lavoro

United Recovery and Remarketing is seeking a Release Specialist I in Collierville, TN to coordinate vehicle releases and transportation for customers, auctions, and branches. The role emphasizes accuracy, efficiency, and professional service on every call.

You will handle a high volume of calls, navigate multiple systems, and ensure releases are processed correctly in the UR2 system, contributing to smooth operations and customer satisfaction.

Competenze

• High school diploma or equivalent preferred.
• Previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Proficient with computers and navigating multiple systems.
• Excellent attention to detail, organizational skills, and time management.
• Ability to handle a high volume of calls professionally.
• Strong multitasking and problem-solving abilities.
• Ability to work independently with minimal supervision.

Mansioni

• Handle a high volume of incoming and outgoing calls with professional, responsive customer service.
• Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
• Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
• Accurately process releases in the UR2 system of record.
• Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
• Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
• Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
• Help maintain a team call abandonment rate of 5% or less.
• Follow established procedures and support operational initiatives.

Conoscenze

Verbal communication

Written communication

Customer service

Multitasking

Time management

Attention to detail

Problem solving

Teamwork

Formazione

High School Diploma or Equivalent

Strumenti

UR2 system

CRM/Office software

Descrizione del lavoro

United Recovery and Remarketing is seeking a Release Specialist I in Collierville, TN to coordinate vehicle releases and transportation for customers, auctions, and branches. The role emphasizes accuracy, efficiency, and professional service on every call.

You will handle a high volume of calls, navigate multiple systems, and ensure releases are processed correctly in the UR2 system, contributing to smooth operations and customer satisfaction.