Customer Service Specialist – Vehicle Release & Support

Copart Catastrophe Response Fleet, LLC; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k plus a company match

ESPP - Employee Stock Purchase Plan

EAP - Employee Assistance Program (no 

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative in Buffalo, NY to provide exceptional service to internal and external customers. The CSR handles vehicle release requests from body shops and residences and may assist with chat and email support.

The role emphasizes professional communication, problem solving, and multi-tasking in a fast-paced environment, with opportunities for overtime and advancement within Copart's customer service team.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Typing speed 45WPM.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Occasional overtime as needed.

Responsibilities

• Provide exceptional customer service to internal and external Copart customers.
• Assist with vehicle release requests from body shops and residences.
• Respond to inquiries via calls, and potentially chat or email support.
• Use company resources to gather information and resolve customer issues.

Skills

Office support

Customer service

Excellent communication

MS Office

Typing 45 WPM

Attention to detail

Problem solving

Multi-tasking

Bilingual is a plus

Education

High School diploma

Tools

MS Suite

Job description

Copart, Inc. is seeking a Customer Service Representative in Buffalo, NY to provide exceptional service to internal and external customers. The CSR handles vehicle release requests from body shops and residences and may assist with chat and email support.

The role emphasizes professional communication, problem solving, and multi-tasking in a fast-paced environment, with opportunities for overtime and advancement within Copart's customer service team.