Release Specialist I

UNITED RECOVERY AND REMARKETING; Collierville (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

United Recovery and Remarketing is seeking a Release Specialist I in Collierville, TN to coordinate vehicle releases and transportation for customers, auctions, and branches. The role emphasizes accuracy, efficiency, and professional service on every call.

You will handle a high volume of calls, navigate multiple systems, and ensure releases are processed correctly in the UR2 system, contributing to smooth operations and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Proficient with computers and navigating multiple systems.
• Excellent attention to detail, organizational skills, and time management.
• Ability to handle a high volume of calls professionally.
• Strong multitasking and problem-solving abilities.
• Ability to work independently with minimal supervision.

Responsibilities

• Handle a high volume of incoming and outgoing calls with professional, responsive customer service.
• Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
• Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
• Accurately process releases in the UR2 system of record.
• Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
• Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
• Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
• Help maintain a team call abandonment rate of 5% or less.
• Follow established procedures and support operational initiatives.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Time management

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Tools

UR2 system

CRM/Office software

Job description

• Location 311 Moore Lane,Collierville, TN, 38017,United States
• Base Pay $18.00 - $19.00 / Hour
• Employee Type Non-Exempt - FT

Thrive in a Fast-Paced, High-Call-Volume Environment!

Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions?

United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success.

As a Release Specialist, you’ll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. You’ll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call.

If you’re a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you!

What You'll Do

• Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service.
• Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
• Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
• Accurately process releases in the UR2 system of record.
• Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
• Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
• Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
• Help maintain a team call abandonment rate of 5% or less.
• Follow established procedures and support operational initiatives.

Starting pay: $18+ per hour, depending on experience.

Requirements

Requirements & Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Proficient computer skills and ability to navigate multiple systems simultaneously.
• Excellent attention to detail, organizational skills, and time management.
• Ability to manage a high volume of calls while maintaining accuracy and professionalism.
• Strong multitasking, critical thinking, and problem-solving abilities.
• Ability to handle difficult customer interactions calmly and professionally.
• Ability to adapt to fluctuating workloads and changing priorities.
• Ability to work independently with minimal supervision and contribute to a team environment.
• Positive attitude and commitment to providing exceptional service.

Physical Requirements

• Ability to sit for extended periods while performing computer-based work.
• Ability to lift up to 15 pounds and perform physical tasks (e.g., stooping, bending, kneeling)
• Ability to use a computer, keyboard, mouse, and telephone throughout the workday.
• Ability to perform repetitive hand and wrist movements associated with typing and data entry.
• Ability to maintain focus and accuracy in a fast-paced office environment.