Customer Experience Specialist – Vehicle Release & Support

Copart Catastrophe Response Fleet, LLC; Akron (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with company match

Employee Stock Purchase Plan

Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers and support vehicle releases from body shops and other locations. The role may include chat and email support, with emphasis on professionalism and accuracy.

Requirements include a High School diploma, 1 year of office support in customer service, excellent written and verbal skills, and proficiency with MS Office. A fast-paced environment and potential overtime are noted.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail and problem-solving ability.
• Typing speed 45 WPM.
• Professional appearance and ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Assist in obtaining release of vehicles located at body shops or other sites.
• Support office duties; may expand to chat and email customer support.
• Answer and place calls professionally; focus on call quality and timely follow-up.

Skills

Customer service

Office support

MS Suite

Typing 45 WPM

Written and verbal skills

Multi-tasking

Bilingual (a plus)

Professional appearance

Education

High School diploma

Tools

MS Office

Job description

Copart, Inc. is seeking a Customer Service Representative to deliver exceptional service to customers and support vehicle releases from body shops and other locations. The role may include chat and email support, with emphasis on professionalism and accuracy.

Requirements include a High School diploma, 1 year of office support in customer service, excellent written and verbal skills, and proficiency with MS Office. A fast-paced environment and potential overtime are noted.