Relationship-Focused Universal Banker

The Farmer's Bank; Troy (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Farmer's Bank in Troy, OH seeks a Universal Banker to deliver seamless services by combining teller transactions with relationship-based sales for consumer and commercial clients across all service channels.

You will identify customer needs, open accounts, process deposits, support digital tools, ensure regulatory compliance, and collaborate with team to achieve branch goals while serving local customers.

Responsibilities

• Deliver exceptional service to both consumer and commercial clients in person and via phone.
• Build and deepen customer relationships by understanding financial needs and goals.
• Conduct needs-based conversations and provide tailored banking solutions.
• Resolve customer issues promptly and elevate complex concerns as appropriate.
• Recommend and open new consumer and business accounts (checking, savings, lending, treasury services).
• Cross-sell bank products and services aligned with customer needs.
• Support onboarding of new customers, including follow-up and relationship expansion.
• Identify referral opportunities for specialized services (commercial lending, wealth, mortgage, etc.).
• Process deposits, withdrawals, payments, and other teller transactions accurately.
• Balance cash drawer and maintain accurate transaction records.
• Support both routine and complex transactions for consumer and business clients.
• Maintain and service account relationships, including updates, closures, and documentation.
• Assist customers with digital banking tools and services.
• Answer questions related to accounts, fees, fraud prevention, and banking products.
• Adhere to all bank policies, procedures, and regulatory requirements.
• Ensure proper identification, documentation, and fraud prevention practices.
• Protect customer information and always maintain confidentiality.
• Collaborate with team members to achieve financial center goals.
• Support branch operations including opening/closing duties and dual control procedures (e.g., night drop).
• Contribute to a positive, customer-focused team environment.

Job description

The Farmer's Bank in Troy, OH seeks a Universal Banker to deliver seamless services by combining teller transactions with relationship-based sales for consumer and commercial clients across all service channels.

You will identify customer needs, open accounts, process deposits, support digital tools, ensure regulatory compliance, and collaborate with team to achieve branch goals while serving local customers.