Banking Relationship & Teller Specialist

The Farmer's Bank; Town of Westfield (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Farmer's Bank is seeking a Universal Banker to deliver comprehensive banking services to consumer and commercial clients. This role blends teller transactions with relationship-based sales, ensuring accurate processing and compliance across channels.

You will engage customers in meaningful financial conversations, identify needs, and recommend suitable bank products, contributing to a positive customer experience and branch success.

Qualifications

• High school diploma or equivalent required.
• Prior banking, retail, or customer service experience preferred.
• Experience with consumer and small business clients is a plus.

Responsibilities

• Deliver exceptional service to both consumer and commercial clients in person and via phone.
• Build and deepen customer relationships by understanding financial needs and goals.
• Conduct needs-based conversations and provide tailored banking solutions.
• Resolve customer issues promptly and escalate complex concerns as appropriate.

Skills

Customer service

Relationship management

Sales capabilities

Cash handling

Problem solving

Multi-tasking

Banking software

Education

High school diploma

Experience in banking/retail/customer service

Job description

The Farmer's Bank is seeking a Universal Banker to deliver comprehensive banking services to consumer and commercial clients. This role blends teller transactions with relationship-based sales, ensuring accurate processing and compliance across channels.

You will engage customers in meaningful financial conversations, identify needs, and recommend suitable bank products, contributing to a positive customer experience and branch success.