Personal Banker II: Relationship & Growth Expert

Fifth Third Bank; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Detroit, MI is launching a Retail Personal Banker II track following a 4-8 week onboarding with rotations in Operations and Sales & Service. A certification marks completion to pursue the Banker II role, focused on deposits, loans and relationship building.

The program emphasizes consultative sales, risk awareness, and high customer service standards, with opportunities to collaborate across banking partners in a growth-oriented environment.

Qualifications

• College degree or transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire customers and cross-sell.
• Ability to analyze credit and financial information.
• Professional appearance and strong communication skills.
• S.A.F.E. Act registration through NMLS required at employment.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and services and recommend solutions.
• Proactively reach out to customers using CAMP and other tools for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to Business Partners for holistic financial solutions.
• Meet or exceed customer experience and production goals; protect customer information.

Skills

Sales aptitude

Credit analysis

Professionalism

Education

College degree or transferrable skills

NMLS registration (S.A.F.E. Act)

Job description

Fifth Third Bank in Detroit, MI is launching a Retail Personal Banker II track following a 4-8 week onboarding with rotations in Operations and Sales & Service. A certification marks completion to pursue the Banker II role, focused on deposits, loans and relationship building.

The program emphasizes consultative sales, risk awareness, and high customer service standards, with opportunities to collaborate across banking partners in a growth-oriented environment.