Retail Personal Banker II — Growth & Financial Solutions

Fifth Third; United States; On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker II track starting with a 4-8 week onboarding and education program in Schaumburg, IL. Selected candidates will rotate through Operations and Sales & Service and earn a certification demonstrating readiness for the Retail Personal Banker job family.

Throughout the program, you will apply consultative selling, financial needs assessments, and cross-selling, with potential to advance within Fifth Third Bank.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker II track starting with a 4-8 week onboarding and education program in Schaumburg, IL. Selected candidates will rotate through Operations and Sales & Service and earn a certification demonstrating readiness for the Retail Personal Banker job family.

Throughout the program, you will apply consultative selling, financial needs assessments, and cross-selling, with potential to advance within Fifth Third Bank.