Relationship-Driven Personal Banker I

Fifth Third; Chicago (IL); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank in Chicago, IL seeks a Retail Personal Banker I to deliver a high-quality customer experience, cultivate relationships, and process teller transactions. You will use a consultative approach to identify needs and recommend solutions while collaborating with internal teams to resolve issues and manage risk.

The role focuses on proactive outreach, product knowledge, and compliant service within the bank's risk framework, building trust with customers and colleagues alike.

Qualifications

• High School Diploma/GED and 6 months customer service experience.
• Ability to develop comfort with new customer acquisitions and deepen relationships.
• Strong verbal and written communication skills.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels.
• Use a consultative approach with current or prospective customers to uncover and identify needs while tailoring recommendations.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and problems are resolved.
• Analyze customer credit data and related financial information to guide customers to appropriate solutions.
• Process teller transactions and adhere to balancing guidelines.

Skills

Customer service

Communication

Consultative selling

Problem solving

Education

HS Diploma/GED

Job description

Fifth Third Bank in Chicago, IL seeks a Retail Personal Banker I to deliver a high-quality customer experience, cultivate relationships, and process teller transactions. You will use a consultative approach to identify needs and recommend solutions while collaborating with internal teams to resolve issues and manage risk.

The role focuses on proactive outreach, product knowledge, and compliant service within the bank's risk framework, building trust with customers and colleagues alike.