Customer Retention Specialist - State Farm Agent Team Member

Brian Robinson - State Farm Agent; Oak Forest (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Competitive salary

Job summary

Brian Robinson - State Farm Agent in Oak Forest, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role emphasizes problem solving, resolving complaints, outreach, and maintaining strong client engagement.

The position involves policy renewals, relationship maintenance, and delivering exceptional service to protect what matters most for clients and the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Illinois Property and Casualty licenses required; Life license preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Detail-oriented

Customer service experience

Account management

Education

Illinois Property & Casualty license

Property, Casualty & Life license preferred

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at State Farm Agent Brian Robinson Agency if:

• You’re the person people call first when life goes sideways - you're calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You take pride in being an effective problem solver which makes customers never want to leave.

Location Address: 15028 S. Cicero Ave, Unit L, Oak Forest, IL 60452.

At Brian Robinson Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute that office growth. This position focuses on problem solving, resolving complaints, outreach, retaining customers by providing exceptional service, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.
• Insurance industry customer service experience preferred, but not required.