Customer Retention Specialist - State Farm Agent Team Member

State Farm; Derby (NY); In loco; USD 40.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement opportunity

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Descrizione del lavoro

Brian Christman - State Farm Agent in Derby, NY is seeking a Customer Retention Specialist to manage ongoing client relationships, handle renewals, and contribute to office growth. This role emphasizes outreach, accuracy in records, and teamwork to boost retention.

The position may grow into a full-time role, with potential benefits such as a health insurance stipend. Strong communication and compassionate support are essential for helping clients through life events.

Competenze

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Problem-solving

Communication

Listening skills

Attention to detail

Customer service

Account management

Insurance licenses

Descrizione del lavoro

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at Brian Christman - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Derby, NY 14047

At Brian Christman - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Please Note: This position is expected to grow into a Full-Time role. Once Full-Time, other benefits may apply such as a health insurance stipend.