Customer Retention Specialist - State Farm Agent Team Member

Ian Minnigerode - State Farm Agent; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Competitive salary

Opportunity for advancement

Job summary

Ian Minnigerode - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance, helping families protect what matters most. We value calm, caring, and clear guidance for customers facing life events.

You will work with a friendly team in St. Louis, MO, and help strengthen trust with clients through proactive communication and thoughtful service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Excellent communication and active listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Customer service

Tools

CRM software

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• 401(k) matching


• Competitive salary


• Dental insurance

You May Be a Great Fit as a Customer Retention Specialist at Ian Minnigerode - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: St. Louis, MO 63127

At Ian Minnigerode - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.