Customer Retention & Renewal Specialist: Growth & Impact

Brian Christman Ins Agcy Inc; Derby (NY); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Résumé du poste

Brian Christman - State Farm Agent in Derby, NY is seeking a Customer Retention Specialist to support ongoing relationships with existing customers, focusing on renewals, proactive outreach, and policy updates.

You will play a key role in understanding client needs, guiding coverage options, and maintaining accurate records, with potential growth into a full-time position and benefits such as health insurance stipend.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Interpersonal skills

Problem-solving

Communication

Active listening

Customer service

Account management

Detail-oriented

Description du poste

Brian Christman - State Farm Agent in Derby, NY is seeking a Customer Retention Specialist to support ongoing relationships with existing customers, focusing on renewals, proactive outreach, and policy updates.

You will play a key role in understanding client needs, guiding coverage options, and maintaining accurate records, with potential growth into a full-time position and benefits such as health insurance stipend.