Relationship Banking Associate II

TD; Boston (MA); On-site; USD 49,000 - 64,000; Full time

Job summary

TD Bank in Boston, MA is seeking a client-focused teammate to provide everyday banking experiences, handle cash transactions, and open basic consumer accounts with accuracy and care.

You will guide customers through available products, refer to specialists when needed, and uphold TD's risk and regulatory standards while building trusted relationships.

This role requires flexible hours, strong communication, and a commitment to excellent service.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.

Skills

Customer service

Cash handling

Communication

Organization

Time management

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Boston, MA is seeking a client-focused teammate to provide everyday banking experiences, handle cash transactions, and open basic consumer accounts with accuracy and care.

You will guide customers through available products, refer to specialists when needed, and uphold TD's risk and regulatory standards while building trusted relationships.

This role requires flexible hours, strong communication, and a commitment to excellent service.