Client-First Banking Associate II

TD; Worcester (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD in Worcester, MA is seeking a customer-focused Banking Center Associate to deliver everyday banking and basic consumer account support. You will act as the first point of contact, guiding clients through transactions with accuracy and courtesy while upholding TD's risk controls.

The role emphasizes relationship building, needs-based conversations, referrals to specialists, and flexible hours to meet customer needs, including evenings and weekends when required.

Qualifications

• High school diploma or GED.
• 1+ years experience working with clients.
• Teller or cash-handling experience preferred.
• Ability to work evenings, weekends and holidays.
• Strong organization and communication skills.
• Proficient in Microsoft Office.
• Notary license preferred.

Responsibilities

• Deliver everyday banking and assist with basic consumer account needs.
• Serve as first contact for clients, guiding traffic and delivering high-touch service.
• Identify client needs and refer to TD specialists.
• Process client transactions within established limits.
• Maintain compliance with risk and regulatory standards.

Skills

Excellent communication skills

Strong organization skills

Problem solving

Time management

Microsoft Office

Education

High school diploma or GED

1+ years demonstrated experience working with clients

Teller or cash-handling experience

Notary License preferred

Job description

TD in Worcester, MA is seeking a customer-focused Banking Center Associate to deliver everyday banking and basic consumer account support. You will act as the first point of contact, guiding clients through transactions with accuracy and courtesy while upholding TD's risk controls.

The role emphasizes relationship building, needs-based conversations, referrals to specialists, and flexible hours to meet customer needs, including evenings and weekends when required.