Relationship Banking Specialist and Teller

First Bank Richmond; Westfield (IN); Hybrid; USD 36,000 - 54,000; Full time

Job summary

First Bank Richmond is seeking a Universal Banker to provide comprehensive banking services to consumer and commercial clients. The role blends teller transactions with relationship-based sales, delivering a seamless customer experience across all service channels.

The Universal Banker will engage customers in meaningful financial conversations, identify needs, and recommend bank products to support financial success, while ensuring accurate processing and regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Experience in banking, retail, or customer service preferred.
• Experience with both consumer and small business clients is a plus.

Responsibilities

• Deliver exceptional service to consumer and commercial clients in person and via phone.
• Build and deepen customer relationships by understanding financial needs and goals.
• Conduct needs-based conversations and provide tailored banking solutions.
• Resolve customer issues promptly and escalate complex concerns as appropriate.
• Process deposits, withdrawals, payments, and other teller transactions accurately.
• Balance cash drawer and maintain accurate transaction records.
• Support branch operations including opening/closing duties and dual control procedures.
• Collaborate with team members to achieve financial center goals.

Skills

Sales skills

Customer service

Problem solving

Communication

Multi-tasking

Cash handling

Education

High school diploma or equivalent

Tools

Banking systems

Digital banking tools

Job description

First Bank Richmond is seeking a Universal Banker to provide comprehensive banking services to consumer and commercial clients. The role blends teller transactions with relationship-based sales, delivering a seamless customer experience across all service channels.

The Universal Banker will engage customers in meaningful financial conversations, identify needs, and recommend bank products to support financial success, while ensuring accurate processing and regulatory compliance.