Relationship Banking Specialist

Citizens Bank; Wilmington (DE); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Volunteer time off (8 hours annually)

Matching charitable donations up to $

Health, dental, vision benefits

401K with company match

Tuition assistance

Job summary

Citizens Bank is seeking a branch-focused associate to help customers with financial solutions, emphasizing relationship-building and trusted advice. You’ll introduce digital banking, handle cash, and collaborate with Wealth Management, Mortgage and Business Banking teammates to meet broader customer needs.

The role requires strong communication, a high school diploma or GED, and 2 years of sales/customer service experience, with flexibility for weekend/evening hours.

Qualifications

• 2 years of sales and customer service experience
• Ability to ask questions and identify needs to improve customer relationship
• Proven success with building relationships and referring products/services
• Demonstrated skills using digital technology to support business goals
• Must meet SAFE Act requirements and pre-employment screening

Responsibilities

• Provide recommendations and assist customers with financial solutions
• Encourage use of digital and mobile banking for transactions
• Collaborate with partners to address complex financial needs
• Make outbound calls to acquire new customers and schedule checkups

Skills

Customer service

Communication

Problem solving

Relationship building

Time management

Education

High School diploma or GED

Tools

NMLS compliance

Job description

Citizens Bank is seeking a branch-focused associate to help customers with financial solutions, emphasizing relationship-building and trusted advice. You’ll introduce digital banking, handle cash, and collaborate with Wealth Management, Mortgage and Business Banking teammates to meet broader customer needs.

The role requires strong communication, a high school diploma or GED, and 2 years of sales/customer service experience, with flexibility for weekend/evening hours.