Relationship Banking Specialist

TD Bank Group; Lewiston (ME); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank Group in Lewiston, Maine is seeking an attentive Customer Service Representative to support everyday banking needs and help clients achieve their financial goals. The role emphasizes accurate service, relationship-building, and adherence to risk and regulatory standards while guiding customers through banking options.

Applicants should have 1+ years of client-facing experience, strong communication and organizational skills, and the ability to work evenings, weekends, and holidays as

Qualifications

• High school diploma or GED.
• 1+ years of experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Notary License preferred.

Responsibilities

• Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering a high touch client experience.
• Creates personalized, client-first interactions that build trust and strengthen ongoing relationships.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Acts as escalation point as needed.

Skills

Customer service

Excellent communication

Organization skills

Problem solving

multitasking

Microsoft Office

Education

High school diploma or GED

1+ years client-facing experience

Teller or cash-handling experience

Evenings/weekends/holidays capable

Strong communication skills

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank Group in Lewiston, Maine is seeking an attentive Customer Service Representative to support everyday banking needs and help clients achieve their financial goals. The role emphasizes accurate service, relationship-building, and adherence to risk and regulatory standards while guiding customers through banking options.

Applicants should have 1+ years of client-facing experience, strong communication and organizational skills, and the ability to work evenings, weekends, and holidays as