Relationship Banking Specialist II

TD Bank Group (TD); Leominster (MA); On-site; USD 46,000 - 58,000; Full time

Job summary

TD Bank in Leominster, MA is seeking a client-focused associate to handle everyday banking transactions, advise customers on products, and support relationship-building with accuracy and care.

You will serve as the restaurant? No—this is a banking role focused on hospitality-level client experience and referrals, with flexible hours during evenings and weekends. Join TD Bank for growth and development opportunities.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as the hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust from initial engagement.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Engages clients through proactive outreach and schedules appointments for consumer account needs.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Advocates for clients with empathy, integrity, and a long-term perspective.

Skills

Customer service

Cash handling

Communication

Problem solving

Organization

Teamwork

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Leominster, MA is seeking a client-focused associate to handle everyday banking transactions, advise customers on products, and support relationship-building with accuracy and care.

You will serve as the restaurant? No—this is a banking role focused on hospitality-level client experience and referrals, with flexible hours during evenings and weekends. Join TD Bank for growth and development opportunities.