Relationship Banker II: Everyday Banking & Growth

TD; Worcester (MA); On-site; USD 46,000 - 58,000; Full time

Job summary

TD Bank in Worcester, MA is hiring a Customer Service Representative who delivers everyday banking with a relationship-driven approach. You will greet clients, handle transactions, and open or maintain basic consumer accounts while guiding them to suitable TD partners to help meet their financial goals.

The role requires strong communication, organization, and problem-solving skills, with ability to work evenings, weekends and holidays as scheduled, and to uphold TD’s risk and regulatory

Qualifications

• High school diploma or GED required.
• 1+ years experience working with clients; cash-handling preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Excellent communication and problem-solving skills.
• Strong organization and ability to multitask.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Manage client flow and serve as first contact for inquiries.
• Deliver hospitality ambassador experience at the financial center.
• Educate clients on banking products and digital capabilities.
• Schedule appointments for consumer accounts needs and referrals to specialists.
• Ensure policy adherence and risk awareness in daily tasks.
• Support colleagues and contribute to team success.

Skills

Customer service

Excellent communication

Problem solving

Organization

Multitasking

Attention to detail

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Worcester, MA is hiring a Customer Service Representative who delivers everyday banking with a relationship-driven approach. You will greet clients, handle transactions, and open or maintain basic consumer accounts while guiding them to suitable TD partners to help meet their financial goals.

The role requires strong communication, organization, and problem-solving skills, with ability to work evenings, weekends and holidays as scheduled, and to uphold TD’s risk and regulatory