Relationship Banking Specialist

Aumni; Chelmsford (MA); On-site; USD 50,000 - 62,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients and provide financial guidance at a branch. You will use Chase Mobile App, Chase.com, and ATMs to assist customers and connect them with experts for complex needs.

A customer-first mindset and ability to communicate clearly are essential. Responsibilities include resolving client questions, maintaining compliance, and delivering a consistent, high-quality experience.

Qualifications

• Ability to create memorable experiences for clients and elevate service.
• Excellent communication skills in person and over the phone.
• Strong problem resolution with attention to detail and risk awareness.
• Ability to operate within banking policies, procedures, and regulatory requirements.
• Willingness to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients, in person and by phone, to tailor product recommendations.
• Educate clients to use technology solutions like Chase Mobile App, Chase.com, and ATMs.
• Learn products and procedures quickly to consult on banking solutions with specialists.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Problem solving

Regulatory compliance

Time flexibility

Education

High school diploma / GED

College degree or military experience

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients and provide financial guidance at a branch. You will use Chase Mobile App, Chase.com, and ATMs to assist customers and connect them with experts for complex needs.

A customer-first mindset and ability to communicate clearly are essential. Responsibilities include resolving client questions, maintaining compliance, and delivering a consistent, high-quality experience.