Relationship Banking Pro: Grow Clients & Solutions

First Merchants Brand; Milwaukee (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Customer Relationship Representative in a Universal Banker role to deliver high-quality customer service, process deposits, loans, and account openings, and actively pursue sales opportunities. The position emphasizes relationship management within a fast-paced banking center environment and requires knowledge of bank products across all lines of business.

The candidate will engage in teleconsulting, utilize CRM tools, and collaborate with the Banking Center

Qualifications

• High school diploma or equivalent (GED).
• A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
• S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
• Ability to obtain Notary Public designation.
• Ability to multi-task in a fast-paced environment.
• In-depth knowledge of products/services offered by the bank (all lines of business).
• The following would be a plus: Prior banking experience.
• Ability to sell and cross-sell bank products and services.

Responsibilities

• Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
• Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
• Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
• Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
• Maintain accurate client records and account information to support ongoing relationship management.
• Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier’s checks, money orders, and change orders.
• Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
• Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
• Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
• Monitor and resolve deposit and loan exceptions in a timely manner and elevate issues as appropriate.
• Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
• Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
• Open new consumer and business accounts and process loan applications for new and existing clients.
• Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
• Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
• Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
• Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
• Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
• Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
• Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
• Serve as a resource for associates regarding problem resolution and procedural questions.
• High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
• Risk Management and Compliance
• Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
• Complete required training and stay current on regulatory, operational, and product knowledge expectations.

Education

High school diploma or equivalent

Job description

First Merchants Bank is seeking a Customer Relationship Representative in a Universal Banker role to deliver high-quality customer service, process deposits, loans, and account openings, and actively pursue sales opportunities. The position emphasizes relationship management within a fast-paced banking center environment and requires knowledge of bank products across all lines of business.

The candidate will engage in teleconsulting, utilize CRM tools, and collaborate with the Banking Center