Relationship Banking Associate: Service & Referrals

NBT Bank; Pittsfield (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental & Vision

401(k) Plan

Pension

Job summary

NBT Bank in Pittsfield, MA is seeking a Relationship Banking Associate to deliver high quality customer service and process routine transactions accurately. You will reference policy, open basic deposit accounts, and refer sales opportunities to business partners to fulfill customer needs.

You’ll work in a fast-paced environment with teamwork, maintain records, and support community CRA efforts while contributing to overall customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year in banking or related sales/customer service experience.
• Excellent listening and communication abilities; strong problem solving.

Responsibilities

• 65%: Process routine transactions and account servicing with high accuracy.
• 25%: Identify customer needs and refer opportunities to partners.
• 5%: Participate in CRA-related community events.
• 5%: Perform additional duties and support deposit openings as required.

Skills

Active listening

Communication skills

Needs analysis

Teamwork

Problem solving

Adaptability

Computer skills

Education

High School Diploma or equivalent

Job description

NBT Bank in Pittsfield, MA is seeking a Relationship Banking Associate to deliver high quality customer service and process routine transactions accurately. You will reference policy, open basic deposit accounts, and refer sales opportunities to business partners to fulfill customer needs.

You’ll work in a fast-paced environment with teamwork, maintain records, and support community CRA efforts while contributing to overall customer satisfaction.