Customer-Focused Banking Associate

NBT Bancorp Inc.; Town of Perinton (NY); On-site; USD 23,000 - 33,000; Full time

Job summary

NBT Bank in New York seeks a Relationship Banking Associate to deliver high-quality customer service and timely processing of routine transactions. You will identify sales opportunities, refer them to the right partner, and support basic deposit account openings to meet customer needs.

The role emphasizes accuracy, adherence to policy, and strong communication with customers and colleagues in a fast-paced banking environment.

Qualifications

• High School Diploma or equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.

Responsibilities

• Process routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
• Identify and refer sales opportunities to the appropriate business partner or line of business.
• Provide support for basic consumer deposit account opening as required.
• Adhere to policy and procedures and ensure security controls to minimize losses.

Skills

Listening skills

Communication skills

Sales opportunity identification

Problem solving

Teamwork

Computer skills

Education

High School Diploma

Job description

NBT Bank in New York seeks a Relationship Banking Associate to deliver high-quality customer service and timely processing of routine transactions. You will identify sales opportunities, refer them to the right partner, and support basic deposit account openings to meet customer needs.

The role emphasizes accuracy, adherence to policy, and strong communication with customers and colleagues in a fast-paced banking environment.