Relationship Banking Associate: Elevate Customer Care & Sales

NBT Bank; Taylor (Lackawanna County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

401(k) Plan

Job summary

NBT Bank in Taylor, PA seeks a Relationship Banking Associate to deliver high quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit accounts.

Ideal candidates have a High School Diploma and at least 1 year in banking or sales/customer service, with strong communication and teamwork skills. This is a full-time role with benefits and growth potential.

Qualifications

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening & communication skills.
• Ability to identify customer needs and opportunities.
• Teamwork and customer relations skills; problem solving and decision-making.
• Ability to work in a fast-paced, ever-changing environment.
• Proficient computer skills.

Responsibilities

• Process routine transactions and account servicing with high accuracy.
• Balance daily vault; maintain records and reports.
• Engage in referral and relationship management to meet objectives.
• Support new deposit account opening.
• Identify customer opportunities through consultative conversations.
• Conduct sales and service calls; resolve issues and ensure satisfaction.
• Participate in community events (CRA).

Skills

Customer service

Communication

Problem solving

Teamwork

Organization

Computer skills

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

NBT Bank in Taylor, PA seeks a Relationship Banking Associate to deliver high quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit accounts.

Ideal candidates have a High School Diploma and at least 1 year in banking or sales/customer service, with strong communication and teamwork skills. This is a full-time role with benefits and growth potential.