Client-Focused Banking Associate & Sales Connector

NBT Bank; Great Barrington (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

401(k) plan with employer matching

Job summary

NBT Bank is seeking a Relationship Banking Associate in Great Barrington, MA to deliver high-quality service and respond quickly to customer needs. You will process routine transactions, support basic deposit openings, and refer sales opportunities to partners to fulfill customer requirements.

The role emphasizes active listening, strong communication, and teamwork in a fast-paced environment while supporting community initiatives and bank programs.

Qualifications

• High School Diploma or Equivalent required.
• Minimum one year of banking or related customer service experience.
• Excellent listening and communication abilities; adept at identifying needs.

Responsibilities

• Process routine transactions and account servicing with high accuracy.
• Identify customer opportunities and refer to appropriate partners.
• Engage in relationship management and referrals to meet needs.
• Support basic deposit account openings as required.
• Participate in CRA community events and other duties as assigned.

Skills

Active listening

Communication

Customer service

Sales skills

Teamwork

Problem solving

Organizational skills

Education

High School Diploma or Equivalent

Tools

Computer skills

Job description

NBT Bank is seeking a Relationship Banking Associate in Great Barrington, MA to deliver high-quality service and respond quickly to customer needs. You will process routine transactions, support basic deposit openings, and refer sales opportunities to partners to fulfill customer requirements.

The role emphasizes active listening, strong communication, and teamwork in a fast-paced environment while supporting community initiatives and bank programs.