Relationship Banking Associate — Customer Focus & Growth

NBT Bank; Buffalo (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Healthcare Coverage

401(k)

Job summary

NBT Bank in Buffalo, NY, is seeking a Relationship Banking Associate to deliver high-quality customer service and handle routine banking transactions accurately. You will identify customer needs and refer opportunities to business partners, supporting new deposit openings as required.

You should have a high school diploma and at least one year in banking or sales/customer service, with strong communication and teamwork skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening and communication skills; able to identify customer needs and opportunities.

Responsibilities

• 65% processes routine transactions and account servicing with accuracy and efficiency.
• 25% identifies customer opportunities and refers to appropriate partners; conducts sales calls and prospects new leads.
• 5% participates in CRA community events and supports related initiatives.
• 5% performs other duties as assigned.

Skills

Customer service

Communication

Needs-based selling

Team player

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

NBT Bank in Buffalo, NY, is seeking a Relationship Banking Associate to deliver high-quality customer service and handle routine banking transactions accurately. You will identify customer needs and refer opportunities to business partners, supporting new deposit openings as required.

You should have a high school diploma and at least one year in banking or sales/customer service, with strong communication and teamwork skills.