Relationship Banking Associate — Customer-Centric Banking & Growth

NBT Bancorp Inc.; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and ensure satisfaction for internal and external customers. You will process routine transactions accurately, identify sales opportunities, and refer customers to appropriate partners.

You will also support basic consumer deposit account openings and contribute to a team-focused, compliant banking environment. The role emphasizes listening, communication, and problem-solving in a fast-paced setting,

Qualifications

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening & communication skills.
• Ability to work in a fast-paced, ever-changing environment.
• Proficient computer skills.

Responsibilities

• Processes routine transactions and account servicing with accuracy and efficiency, including teller transactions.
• Identify customer opportunities through conversations and refer to appropriate partners; conduct sales and service calls.
• Participate in community events supporting CRA; perform other duties as assigned.

Skills

Active listening

Communication

Sales referrals

Customer service

Problem solving

Team player

Proficient computers

Education

High School Diploma or Equivalent

Job description

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and ensure satisfaction for internal and external customers. You will process routine transactions accurately, identify sales opportunities, and refer customers to appropriate partners.

You will also support basic consumer deposit account openings and contribute to a team-focused, compliant banking environment. The role emphasizes listening, communication, and problem-solving in a fast-paced setting,