Relationship Banking Associate II

TD Bank, N.A.; Springfield (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank Group in Springfield, MA is seeking an engaging Client Service Associate to deliver everyday banking and support consumer product needs. You will build meaningful relationships, guide clients through account needs, and refer to specialists as appropriate.

The role emphasizes accurate, efficient transactions, risk awareness, and compliance with policies, while delivering a high-touch client experience in a community-focused environment.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by managing client flow and inquiries.
• Delivers hospitality and a client-first experience aligned to service strategy.
• Educates clients on banking products and digital capabilities to enhance convenience.
• Refers clients to specialists to achieve long-term financial goals.
• Adheres to risk and regulatory standards in all interactions.

Skills

Excellent communication

Strong organization

Problem-solving

Time management

Independence

Education

High school diploma or GED

Notary license preferred

Tools

Microsoft Office

Job description

TD Bank Group in Springfield, MA is seeking an engaging Client Service Associate to deliver everyday banking and support consumer product needs. You will build meaningful relationships, guide clients through account needs, and refer to specialists as appropriate.

The role emphasizes accurate, efficient transactions, risk awareness, and compliance with policies, while delivering a high-touch client experience in a community-focused environment.