Relationship Banking Associate II

TD Bank Group; Colchester (CT); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank Group in Colchester, CT seeks a Customer Service Associate to deliver everyday banking and support consumer product needs by building relationships with accuracy and care. You will greet clients, process transactions, and ensure a smooth, welcoming experience at the branch.

This role emphasizes dependable service and customer care in a fast-paced setting. As the frontline contact, you will guide clients through routine banking tasks, educate them on services, and connect them with

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing experience preferred.
• Ability to work evenings, weekends, and holidays.
• Strong written and verbal communication.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office. Notary license preferred is a plus.

Responsibilities

• Orchestrates client experience by managing client flow and handling inquiries.
• Serves as hospitality ambassador, delivering relationship-driven client experiences.
• Educates clients on banking products and digital capabilities to enhance convenience.
• Takes proactive outreach, schedules appointments for consumer account needs, and deepens opportunities.
• Balances client needs with policy adherence and risk awareness for compliant outcomes.
• Advocates for clients with empathy and integrity in all interactions.

Skills

Excellent communication

Organization skills

Problem-solving

Time management

Independent work

Microsoft Office

Education

High school diploma or GED

Notary license preferred

Job description

TD Bank Group in Colchester, CT seeks a Customer Service Associate to deliver everyday banking and support consumer product needs by building relationships with accuracy and care. You will greet clients, process transactions, and ensure a smooth, welcoming experience at the branch.

This role emphasizes dependable service and customer care in a fast-paced setting. As the frontline contact, you will guide clients through routine banking tasks, educate them on services, and connect them with