Personal Banking Associate I — Client-Focused Growth

TD; Springfield (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Springfield, MA is hiring for a client-focused role within Personal & Commercial Banking. You will be the first point of contact, guiding clients through everyday transactions and offering solutions to help them meet financial goals.

Deliver accurate, efficient service, deepen relationships, and educate clients on products and digital tools while adhering to TD's risk and regulatory standards. This position demands flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• First point of contact for clients as they serve as the hospitality ambassador of the bank location.
• Delivers accurate, efficient everyday banking transactions while deepening relationships by identifying needs and referring clients to partners.
• Educates clients on banking products and self-serve solutions using insights to suggest solutions.
• Demonstrates knowledge of basic banking products to evaluate and recommend client solutions.
• Performs a broad range of client transactions within established financial limits.
• Identifies and assesses client problems in straightforward situations and escalates non-standard issues.

Skills

Communication skills

Problem solving

Attention to detail

Organizational skills

Microsoft Office proficiency

Education

High school diploma or GED

1 year demonstrated experience with clients

Teller or cash-handling experience

Ability to work evenings/weekends/holidays

Required job-related training upon hire

Strong organization to handle multiple tasks

Excellent communication skills

Problem-solving skills

Scheduling and prioritizing work

Ability to work independently and meet deadlines

Sound judgment in decision making

Microsoft Office proficiency

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Springfield, MA is hiring for a client-focused role within Personal & Commercial Banking. You will be the first point of contact, guiding clients through everyday transactions and offering solutions to help them meet financial goals.

Deliver accurate, efficient service, deepen relationships, and educate clients on products and digital tools while adhering to TD's risk and regulatory standards. This position demands flexibility to work evenings, weekends, and holidays as needed.