Relationship Banking Associate II

TD Bank Group (TD); Chelmsford (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Chelmsford, Massachusetts, is seeking a client-focused banking associate to deliver everyday banking and assist with consumer product needs. This role emphasizes accurate, high-touch service, guiding clients through options, and referring to specialists as needed to reach financial goals.

The position supports hospitality, risk-aware decision making, and a strong client-first mindset, with a focus on onboarding and ongoing client education while maintaining TD's service standards.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Proficient in Microsoft Office.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as the hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Job description

TD Bank in Chelmsford, Massachusetts, is seeking a client-focused banking associate to deliver everyday banking and assist with consumer product needs. This role emphasizes accurate, high-touch service, guiding clients through options, and referring to specialists as needed to reach financial goals.

The position supports hospitality, risk-aware decision making, and a strong client-first mindset, with a focus on onboarding and ongoing client education while maintaining TD's service standards.