Associate Banker: Build Relationships & Digital Banking

East West Bank; Monterey Park (CA); On-site; USD 41,600 - 44,720; Full time

Job summary

East West Bank in Monterey Park seeks an Associate Banker to deliver high-quality, high-touch service. Handle daily transactions, recommend suitable products, and connect customers with wealth, mortgage, and commercial experts to meet financial needs.

You will guide clients on online/mobile banking and self-service portals, demonstrating strong customer service and adaptability in a fast-evolving digital environment.

Qualifications

• 1 year of recent customer service and cash handling experience.
• 1 year teller / new account experience preferred.
• Ability to learn products, services, and procedures quickly.
• Excellent customer service skills and attention to detail.
• Flexibility to work on weekends when needed.

Responsibilities

• Assist customers with financial transactions such as cash withdrawals, deposits, transfers and payments.
• Document deposits over Currency Transaction Reports as required.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure transactions comply with policies, procedures and regulations.
• Maintain relationships with existing customers and cultivate new ones.
• Cross-sell bank products and refer to Wealth, Mortgage, and other teams.
• Educate clients on digital banking through online and mobile platforms.
• Learn and adapt to new processes and technology quickly.
• May perform other duties as assigned.

Skills

Customer service

Attention to detail

Time management

Microsoft Word

Excel

Education

High school diploma or GED; Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

East West Bank in Monterey Park seeks an Associate Banker to deliver high-quality, high-touch service. Handle daily transactions, recommend suitable products, and connect customers with wealth, mortgage, and commercial experts to meet financial needs.

You will guide clients on online/mobile banking and self-service portals, demonstrating strong customer service and adaptability in a fast-evolving digital environment.