Relationship Banking Associate: Customer Growth & Service

NBT Bank; Town of Hamburg (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage

401(k) Plan

Paid Time Off

Dental and Vision

Job summary

NBT Bank is seeking a Relationship Banking Associate in Town of Hamburg, NY, delivering high-quality customer service and responsive support for routine banking transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit account openings, both in person and by phone.

Ideal candidates bring a high school diploma and at least one year in banking or related customer service roles, with strong communication and problem-solving skills and the ability

Qualifications

• High School Diploma or Equivalent required.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening and communication skills.
• Ability to identify customer needs and opportunities.
• Strong organizational and problem-solving skills.
• Team player in a fast-paced environment.

Responsibilities

• Process routine transactions and account servicing with accuracy and efficiency.
• Identify customer opportunities and refer to business partners; conduct sales/service calls.
• Support CRA community involvement and other duties as assigned.

Skills

Listening

Communication

Consultative selling

Teamwork

Problem solving

Customer service

Organization

Education

High School Diploma or Equivalent

1 year banking/sales/customer service

Tools

Proficient computer skills

Job description

NBT Bank is seeking a Relationship Banking Associate in Town of Hamburg, NY, delivering high-quality customer service and responsive support for routine banking transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit account openings, both in person and by phone.

Ideal candidates bring a high school diploma and at least one year in banking or related customer service roles, with strong communication and problem-solving skills and the ability