Relationship Banking Associate

TD Bank Group (TD); Sturbridge (MA); On-site; USD 32,000 - 40,000; Full time

Job summary

TD Bank is seeking a customer-focused associate in Sturbridge, MA, to deliver everyday banking and assist with consumer product needs. You will greet clients, handle transactions accurately, and connect them with suitable TD partners to meet financial goals.

Strong communication, problem-solving, and the ability to work evenings, weekends, or holidays as scheduled are essential. Notary license preferred and familiarity with Microsoft Office is a plus.

Qualifications

• Excellent communication and interpersonal skills to engage clients effectively.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving and organizational abilities.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow, serving as the first point of contact for inquiries, issue resolution, and referrals to appropriate partners.
• Delivers hospitality and relationship-driven client experiences aligned to TD’s service strategy.
• Educates clients on banking products and digital capabilities to enhance convenience and financial well-being.

Skills

Excellent communication

Customer service orientation

Ability to multitask

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank is seeking a customer-focused associate in Sturbridge, MA, to deliver everyday banking and assist with consumer product needs. You will greet clients, handle transactions accurately, and connect them with suitable TD partners to meet financial goals.

Strong communication, problem-solving, and the ability to work evenings, weekends, or holidays as scheduled are essential. Notary license preferred and familiarity with Microsoft Office is a plus.