Banking Associate: In-Store Financial Guidance

TD Bank Group; Springfield (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank Group in Springfield, MA is seeking a Banking Associate to handle everyday banking transactions on the teller line and via the platform, while educating customers on accounts, TD products, and tools to help them reach their financial goals.

The role emphasizes strong customer service, clear communication, and problem-solving. Training on teller Platform and TD policies is provided. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or GED.
• 1 year experience working with customers in any capacity.
• Demonstrated Customer Service skills preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Teller experience preferred; complete Teller training and part 1 of platform training upon hire.

Responsibilities

• Process customer transactions and open new accounts.
• Educate customers on TD products and services.
• Provide advice and guidance to help customers reach their financial goals.
• Manage leads and referrals to deepen customer relationships.
• Ensure tasks comply with TD policies and procedures.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Microsoft Office

Education

High school diploma or GED

Teller training

Notary License preferred

Job description

TD Bank Group in Springfield, MA is seeking a Banking Associate to handle everyday banking transactions on the teller line and via the platform, while educating customers on accounts, TD products, and tools to help them reach their financial goals.

The role emphasizes strong customer service, clear communication, and problem-solving. Training on teller Platform and TD policies is provided. Flexibility to work evenings, weekends, and holidays is required.