Relationship Banking Associate

JP Morgan Chase; Pompton Lakes (NJ); On-site; USD 34,000 - 54,000; Full time

Job summary

Chase is seeking a customer service-focused professional in New Jersey to greet clients, open and maintain accounts, and educate customers on digital banking tools. You will collaborate with the branch team to deliver seamless, friendly service while handling routine operations and cash devices in compliance with bank policies.

The role emphasizes building trusted client relationships, proactive problem solving, and delivering a welcoming experience in a dynamic branch environment.

Qualifications

• Client-first service and welcome strategy for clients.
• Ability to build trusted client relationships with care.
• Clear and polite engagement to anticipate needs.
• Effective issue resolution with attention to detail.
• Team collaboration to deliver seamless service.
• Ability to quickly learn products, services, and procedures.
• Customer service experience or comparable background.
• High school diploma or GED.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by servicing accounts, maintaining and opening accounts while following policies.
• Educate clients on day-to-day banking and self-service options including Chase Mobile App and ATMs.
• Build relationships by active listening, empathy, and sharing product knowledge with the team.
• Handle branch operations and cash devices in compliance with bank policies.

Skills

Client-first service

Relationship building

Engaging communication

Issue resolution

Team collaboration

Rapid learning

Customer service experience

Education

High School Diploma or GED

Job description

Chase is seeking a customer service-focused professional in New Jersey to greet clients, open and maintain accounts, and educate customers on digital banking tools. You will collaborate with the branch team to deliver seamless, friendly service while handling routine operations and cash devices in compliance with bank policies.

The role emphasizes building trusted client relationships, proactive problem solving, and delivering a welcoming experience in a dynamic branch environment.