Relationship Banking Associate

JP Morgan Chase; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

JP Morgan Chase in Pennsylvania seeks a branch associate to deliver high-quality client service, process routine banking transactions, and support the opening of new accounts. You will greet clients, guide them through digital tools, and collaborate with the team to meet financial goals.

The role emphasizes accurate cash handling, adherence to policies, and a welcoming environment that fosters trust and efficient service for diverse clients across the branch network.

Qualifications

• High school diploma or GED is required.
• Experience in client service is preferred.
• Ability to greet clients and build relationships.
• Strong attention to detail and accuracy.
• Ability to comply with banking policies and procedures.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and assist with lobby flow using a tablet; manage check-in and meeting scheduling.
• Deliver account servicing and maintenance, assist with opening new accounts, and ensure compliance with policies and regulatory requirements.
• Educate clients on day-to-day transactions and use of Chase Mobile App, Chase.com, and ATMs to meet banking needs.
• Build relationships by listening, asking questions, and sharing product knowledge with the branch team to support client financial goals.
• Assist branch operations, including handling cash devices and ensuring adherence to policies.

Skills

Client service

Cash handling

Regulatory compliance

Effective communication

Team collaboration

Problem-solving

Learning agility

Education

High school diploma

Tools

ATM operations

Cash vault operations

Job description

JP Morgan Chase in Pennsylvania seeks a branch associate to deliver high-quality client service, process routine banking transactions, and support the opening of new accounts. You will greet clients, guide them through digital tools, and collaborate with the team to meet financial goals.

The role emphasizes accurate cash handling, adherence to policies, and a welcoming environment that fosters trust and efficient service for diverse clients across the branch network.