Relationship Banking Associate

TD Bank; Northampton (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Northampton, Massachusetts is seeking a client service associate to deliver everyday banking with accuracy, confidence, and clarity. You will be the hospitality ambassador at the financial center, guiding client flow and delivering a high-touch experience through a broad range of transactions.

You will educate clients on products and digital options, identify needs, and refer to specialists while upholding TD's risk and regulatory standards.

Qualifications

• High school diploma or GED required.
• 1 year of demonstrated experience working with clients or related volunteer/military experience.
• Teller or cash-handling experience preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as the hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that establish trust from the initial engagement.
• Balances client needs with policy adherence and risk awareness for compliant outcomes.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.

Skills

Communication

Organization

Problem solving

Time management

Independent work

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Cash-handling experience

Teller experience

Tools

Microsoft Office

Job description

TD Bank in Northampton, Massachusetts is seeking a client service associate to deliver everyday banking with accuracy, confidence, and clarity. You will be the hospitality ambassador at the financial center, guiding client flow and delivering a high-touch experience through a broad range of transactions.

You will educate clients on products and digital options, identify needs, and refer to specialists while upholding TD's risk and regulatory standards.