Relationship Banking Associate

TD Bank, N.A.; Jenkintown (PA); On-site; USD 63,039,000 - 79,515,000; Full time

Job summary

TD Bank, N.A. in Jenkintown, PA seeks a client-focused Banking Associate to deliver everyday banking and consumer product support. You will build meaningful relationships with accuracy and clear communication while upholding TD’s risk and regulatory standards.

Role requires the ability to engage clients during evenings, weekends, and holidays as scheduled, with high-touch service and a strong commitment to customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long‑term goals.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long‑term perspective in all interactions.

Education

High school diploma or GED

Job description

TD Bank, N.A. in Jenkintown, PA seeks a client-focused Banking Associate to deliver everyday banking and consumer product support. You will build meaningful relationships with accuracy and clear communication while upholding TD’s risk and regulatory standards.

Role requires the ability to engage clients during evenings, weekends, and holidays as scheduled, with high-touch service and a strong commitment to customer satisfaction.