Client-Focused Banking Associate II

TD Bank Group (TD); Brookline (MA); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank in Brookline, Massachusetts is seeking a client-focused team member to deliver everyday banking and assist with consumer product needs while building strong client relationships and maintaining TD’s risk standards.

The role emphasizes hospitality, accuracy, and clear communication within a high-touch client environment, with flexibility for evenings, weekends, and holidays as scheduled.

Qualifications

• High school diploma or GED required.
• 1+ years of demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Notary license preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust and strengthen relationships.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs.
• Balances client needs with policy adherence and risk awareness for compliant outcomes.
• Advocates for clients by showing empathy and integrity in all interactions.

Skills

Communication skills

Organization

Problem solving

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Brookline, Massachusetts is seeking a client-focused team member to deliver everyday banking and assist with consumer product needs while building strong client relationships and maintaining TD’s risk standards.

The role emphasizes hospitality, accuracy, and clear communication within a high-touch client environment, with flexibility for evenings, weekends, and holidays as scheduled.