Relationship Banking Associate

JPMorgan Chase & Co.; Brunswick (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking an Associate Banker to represent the brand with hospitality, delivering attentive service and using digital tools to help clients achieve their financial goals.

In this role you will greet clients, assist with account openings, educate about mobile apps and online banking, and collaborate with branch teams to exceed client expectations while ensuring compliance and security.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to quickly and effectively learn products, services, and procedures.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Learning agility

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in the United States is seeking an Associate Banker to represent the brand with hospitality, delivering attentive service and using digital tools to help clients achieve their financial goals.

In this role you will greet clients, assist with account openings, educate about mobile apps and online banking, and collaborate with branch teams to exceed client expectations while ensuring compliance and security.