Relationship Banking Advisor

Citizens; Reading (MA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching

Career development

Health/dental/vision + 401K

Job summary

Citizens Bank in Reading, MA is seeking a friendly, sales‑driven bank associate to join our branch team. You’ll help customers with everyday banking, advise on products, and support digital channels.

Starting at $25 per hour with a comprehensive benefits package, this role offers 40 hours weekly, weekend/evening shifts, and opportunities for growth through training and career planning. You’ll build lasting relationships by asking questions, understanding needs, and recommending tailored

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Provide recommendations and assist customers with financial solutions.
• Discuss goals and tailor solutions for saving, borrowing, and investing.
• Introduce customers to digital and mobile banking channels.
• Collaborate with Wealth Management, Mortgage and Business Banking to assist with complex needs.
• Make outbound calls to acquire new customers and schedule financial checkups.

Skills

Sales experience

Customer service

Communication

Problem solving

Digital banking

Team collaboration

Multitasking

Branch hours flexibility

Bilingual Spanish

Bilingual Portuguese

Education

High School diploma or GED

Job description

Citizens Bank in Reading, MA is seeking a friendly, sales‑driven bank associate to join our branch team. You’ll help customers with everyday banking, advise on products, and support digital channels.

Starting at $25 per hour with a comprehensive benefits package, this role offers 40 hours weekly, weekend/evening shifts, and opportunities for growth through training and career planning. You’ll build lasting relationships by asking questions, understanding needs, and recommending tailored